Last updated: 2025-10-26
Orders & Payments
- All prices are listed in CAD unless otherwise noted.
- Payment is due at checkout. Orders will not be processed until payment is complete.
- All orders will be processed within 24-48hrs.
Shipping
- Processing times vary depending on the item (handmade vs. print-on-demand).
- Print-on-demand and curated supplier items may ship directly from our partners; please allow 7–14 business days for delivery.
- Buyers are responsible for providing correct shipping information. We are not liable for lost packages due to incorrect addresses.
- Orders to Quebec are not available at this time. The province’s unique labeling and packaging laws make fulfillment impractical for small businesses operating outside Quebec.
- Regional and Local Fulfillment is used wherever possible to offset extra fees incurred by import and export, however additional duty and taxes may be incurred on delivery.
Returns & Refunds
- All sales are final. Because each item is handmade and/or produced to order, we do not accept returns or issue refunds.
- Exceptions: If your order arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the item and packaging so we can investigate and work with you to find a fair resolution.
- We do not offer refunds for items delayed in transit, as shipping times are estimates and outside our direct control.
Duties, Taxes & Import Fees
- Buyers are responsible for any applicable customs duties, taxes, or import fees.
- For international orders (outside Canada), please be aware that these charges can be significant, depending on your country’s policies.
Handmade vs. Curated Collections
- Made by Me: These items are designed and crafted by Ottawa Valley Creations.
- Oddities & Convenience: These items are curated from global suppliers, selected for fun and utility. Some may feature designs created in-house by Ottawa Valley Creations. Shipping times may vary accordingly.
Customer Responsibility
- Please review product descriptions, photos, and sizing details carefully before placing your order.
- By purchasing, you agree to these policies.
Contact
If you have any questions or concerns about your order, please contact us at ottawavalleycreations@gmail.com and we’ll do our best to help within the limits of these policies.